Frequently Asked Questions About Futures

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Cashiering

After I send my check, when can I start trading?
If I want to trade right away, what is the best way to fund my account?
What is the minimum required balance to open an account?
Does Vision handle IRAs?

General Trading

I forgot my PIN number, where can I find it?
How can I change my PIN number?
Is it possible to change my username?
How do I download the platform?
Is there a Web-based version of the platform?
Can I contact technical support directly?
What is the cost to have an online platform?
What is the minimum balance to be eligible for an online platform?

Trading and Technical Support

Do I need keep a record of my transactions?
Should I reconcile my statement like a checkbook?
When placing an order, is it important to listen to Vision repeating the order back to me?
When I place an order online and receive a ticket number, has my order been transmitted to the exchange?
When I cancel an order and get a ticket number is my order cancelled?
If I think my order is due a fill, is it safe to assume it is filled?
If I see a fill on my order can the status change?
What should I do if there is a trade I do not know about in my account?
What should I do if I need to talk to someone after hours?
What should I do if I cannot connect to the trading software?

Customer Service

Can I get my account statements electronically?
How do I fund my account?
How do I withdraw funds from my account?
How do I transfer money out of my Vision account to my personal bank account?
How do I change my address?
What can I do if I am having trouble logging in?
What are the definitions for the abbreviations used on my online Account Review?
What is the fastest way to open a new account?
Who should I call if I have a question regarding activity in my account?
Who should I call if I did not receive my account statement?
How do I close my account?

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